Frequently Asked Questions

Can't find the answer you're looking for? We've shared some of our most frequently asked questions to help you out!

Order Placed Online

The order enters the system as soon as you “Check Out”.
The “cut-off” time for same-day order entry is 12pm – all orders placed after 12pm will start their production time on the following business day.
If design service is requested:
- Please allow 24-48 hours for initial proofs and for each revision requested.
- Proof approval & requested changes using provided links will allow for the fastest processing time – response via email may delay your order.
The estimated turnaround is noted on each product.
- Please note that turnarounds noted are estimated – for firm in-hands dates please contact a customer service representative.
- Turnaround time does not include graphics time, or shipping time (this is only production time).
Failure to upload a file, or follow print guidelines may delay your order.
Once the proof is approved the job goes to production, if changes are needed after proof approval there will be additional fees.
If your order is shipping – please know that packages will be processed with UPS the day following completion of your order.
For delivery orders please contact a customer service representative to confirm local delivery days.

Custom Orders

The order enters the system as soon as you “Check Out”.
The “cut-off” time for same-day order entry is 12pm – all orders placed after 12pm will start their production time on the following business day.
If design service is requested:
- Please allow 24-48 hours for initial proofs and for each revision requested.
- Proof approval & requested changes using provided links will allow for the fastest processing time – response via email may delay your order.
The estimated turnaround is noted on each product.
- Please note that turnarounds noted are estimated – for firm in-hands dates please contact a customer service representative.
- Turnaround time does not include graphics time, or shipping time (this is only production time).
Failure to upload a file, or follow print guidelines may delay your order.
Once the proof is approved the job goes to production, if changes are needed after proof approval there will be additional fees.
If your order is shipping – please know that packages will be processed with UPS the day following completion of your order.
For delivery orders please contact a customer service representative to confirm local delivery days.

Black Ink

We print digitally in Black & White.
This capability allows for grayscale printing of text and graphics.
To ensure the most accurate print, please submit artwork to be printed in black or grayscale in black or grayscale format. (It will be easier for you to predict the output of artwork submitted in this format than that of artwork submitted in full color).

Full Color - CMYK

CMYK stands for Cyan / Magenta / Yellow / Black.
We print in “Full-Color” or “CMYK” Digitally.
For the most solid & predictable color coverage we recommend always using “Composite” colors.
- This means that the CMYK values for each color in your text or graphics consists of values in each CMYK field (ex: image below).

For richest black we recommend using CMYK Values: C-60 / M-40 / Y-40 / K-100.

Spot Colors / Pantones

While we print Digitally in Black or CMYK, Spot Colors / PMS / Pantones may be used in any document submitted for Full-color printing.
Pantones will allow for the closest color match possible in your digital prints (unless it is a custom spot color that is not in the standard Pantone color system).

Color Matching, Resolution & Print Quality

We try to remain as consistent as possible from order to order.
If you have concerns about the resolution on your file please contact us prior to placing your order online, as files will be sent to production as submitted.
Recommended Resolution is 150dpi or higher.
- On large graphics it is imperative that you submit in 150dpi or higher at actual size.
Files submitted online should conform to the recommended guidelines / layout for that specific product.
- Make sure that you send your file at actual size, with bleed added where applicable.
- Keep in mind that anything submitted that does not conform to the guidelines will not be guaranteed as a finished product.

Print-Ready Files

These are files that we will print from directly, if you have designed an item yourself.
These should always be provided in .pdf format (Word Documents, .jpegs, Power Point files, etc can not be printed from directly and will require graphics work to process, possibly resulting in additional fees)
Please refer to the appropriate item template when designing for size and print margin specifications.
Submit artwork once with all pages in a single file.

Files For Use By Our Graphics Department

These are files that our graphics department will use to create designs for you.
Many file types may be used here, .ai, .eps, .svg are preferable for logos / graphic elements, and .jpegs are preferred for photos. (see file resolution notes below):
- Create your artwork at actual size / sized at 100% (with the exception of large graphics like signs that may be designed at 1/10 scale).
- You should always set your document to design in CMYK – designing in RGB will not provide as true a representation for your final print as it will undergo a color shift for digital printing

Vector artwork will provide the most clear print and in some cases allow for more accurate color management.
If providing rasterized files 150dpi or higher is recommended – anything lower may show pixilation when printed at actual size.
- When working with transparencies please be sure to flatten / rasterize your artwork prior to submitting to help prevent any unexpected print issues.

Please convert all text to “curves” or “create outlines” to help ensure there are no font conversion issues.

Bleed & Print Margins

Please refer to product templates for appropriate bleed, margin & layout specifications (click here to access product templates).
Safe Print Margins range from 0.125” to 0.25” depending on the product.
Bleed is required for products that will have a design extending all the way to the cut edge – this helps to ensure a more accurate cut on your piece.
Bleed required on your file ranges from 0.125” to 0.5” depending on the product.

File Upload / Submission

Please submit or upload all files in .pdf format – file processing & proofing fees may apply for files submitted in other formats.
If ordering online:
- Add your file to the order using the “Upload your Files” section. Select the “Choose Files” button to browse and select a file from your computer or mobile device.
- If you have chosen to provide your own print file (No Design Service) please refer to the appropriate template for layout / measurements. Print-Ready files should only be uploaded in .pdf format – other file types such as .jpeg, .png, Word Files, etc. will not be accepted.
- If you are providing files to be used as part of a design that MegaPrint is creating (Let MegaPrint Design) you may upload the file types you have available. Please refer to the artwork guidelines for information on how to submit the best possible files.
- Large files may take a while to upload, do not refresh the page or navigate to another page during the upload process.
- If you experience trouble uploading your file or receive an error message you may email your file after checkout. Proceed with placing your order as normal and you may respond to the emailed order confirmation with your attachment, or send artwork to orders@megaprintga.com referencing your order number in the subject line.
If emailing your file:
- If you are providing a file for a new order or an order you have placed online you may send artwork to orders@megaprintga.com referencing your order number (if applicable) or customer name in the subject line.
- If you have chosen to provide your own print file (No Design Service) please refer to the appropriate template for layout / measurements. Print-Ready files should only be uploaded in .pdf format – other file types such as .jpeg, .png, Word Files, etc. will not be accepted.
- If you are providing files to be used as part of a design that MegaPrint is creating (Let MegaPrint Design) you may upload the file types you have available. Please refer to the artwork guidelines for information on how to submit the best possible files.

Borders

While we will accept artwork with borders, they are not recommended due to slight variations / shifts when cutting.
- If you must use a border please make sure that the border adheres to required bleed / safe print margins for your product
- Larger borders may trim more accurately than smaller / thinner borders.

Text Weight

#20 Bond (Economy)
- Thin, plain Paper Stock.
- Most Commonly used for Notepads, Forms & Flyers.

#60 Uncoated Text (Economy Plus)
- Thicker economy paper.
- Commonly used for Notepads, Forms, Flyers & Letterhead.

#100 Text (Standard)
- Coated Paper Stock
- Commonly used for Flyers, Mailers, Inserts & Booklets.

Cover Weight

#100 Cardstock (Standard)
- Thicker than Standard Text-Weight Paper.
- Offers Rigidity/durability.
- Commonly used for Invitations, Mailers, Postcards etc.

12pt Coated 1 Side Cardstock (Standard Plus)
- Thick & coated on one side/uncoated on the other.
- Commonly used for Mailers, Postcards, Notecards etc.

14pt Coated Cardstock (Premium)
- Thick & coated.
- Offers more rigidity/durability than #100.
- Commonly used for Invitations, Mailers, Postcards etc.

Finish

Gloss
- Coated stock, ideal for print with lots of color, photos and graphics print.

Silk
- Coated stock with a dull sheen similar to Satin/Matte stocks.
- Offers a more low-profile touch to your colors and graphics.

Uncoated
- Easiest to write on and ideal for cards with write-in fields.

Coated 1-Side (C1S)
- Coated on 1 side and uncoated on the other.
- Ideal for pieces that need to be printed or written on while having a coated side for full-color graphics.

Pricing listed online is subject to change without notice.
Any prices listed on the website are approximate and may incur additional fees if changes to your order are made.
Reorders are subject to price fluctuations and exact cost will be shown on the final invoice.
Additions to your order such as shipping, postage, or additional graphics work will be added to your final invoice.
Rush fees (as applicable) are not included in any online pricing unless otherwise stated (Approximate standard turnarounds noted are included in the pricing).

We offer free delivery to business addresses in Hall County, Georgia (Residential addresses, and locations outside this delivery area may be shipped to at an additional cost).
Pickup from our location is available Monday – Friday, 9am-5pm.
Shipping via UPS is available upon request (some items may qualify for “flat rate shipping” – see options in checkout).

MegaPrint is proud to offer Custom Branded Portals to fit any company or organization! With a specialized online store to suit your needs, these Custom Portals are the perfect solution for offices of any size. Simple to use and easy to manage they offer a balance of control and freedom for you and your employees.
All of your print and sign items in one place! Order your custom forms, signs, cards, etc. all in one stop. No need to call or email, you can order on your own time, 24 hours a day! (Great for those employees not working a 9-5!).
Administrators can add users, set up order “approvers”, view orders, pay invoices, and more! Everything from start to finish can be managed on your online account, any time you need it.
Custom Portals can be branded with your company colors and logos, so that your employees feel at home ordering when they need it.
Free Portal training and support is available Monday – Friday, 9am-5pm for both you and any users you add. MegaPrint is here to help!

Products

Your Products

These are products that MegaPrint builds for your portal. We build it to your specifications so your buyers don’t have to learn the specifics of the products. The pricing is instant and includes a 5% discount for buying it online.

Catalog Products

These are products that are designed for self-service with many options to customize and deep discounts. We keep all this paper in stock so we can quickly turn around your order. Quantities are limited to what is shown and these products cannot be rushed. If you need specific quantities or a firm in-hands date please request a custom quote here or email the specifications to order@megaprintga.com.